Strategic Account Manager

About Us

DirectShifts has set out to modernize healthcare recruiting. We're a team of physicians, entrepreneurs, and problem solvers who have come together to solve major pain points facing employers and medical professionals today.

We have built a healthcare staffing technology platform that connects healthcare professionals directly with employers by using advanced technologies and digitizing the recruitment and staffing processes. Using an AI-based platform, DirectShifts matches the right clinicians to the right jobs at healthcare employers.

We have raised more than $45 million from world’s leading investors such as Serent Capital, YCombinator (first investor of Airbnb, Dropbox etc), Soma Capital (owners of Sacramento Kings), and others.

About the Role

The Strategic Account Manager (SAM) will have the primary responsibility to grow our book of business within the existing contracted clients. They will do this by becoming the trusted staffing and recruiting partner to executives and senior administrators at those clients. The

Strategic Account Manager will need to balance:

● Identifying opportunities to expand into new departments / areas within our clients

● Ensuring we get access to as many job openings as possible, and then working with our internal team to deliver great candidates, quickly

● Maintaining existing relationships with executives and ensuring continued placement volume

● Managing the entire client experience - and ensuring it is a great one

This includes strategic elements such as building account plans, delivering business reviews, and managing contracts, as well as tactical elements such as posting of job orders, candidate submission, and issue resolution. The SAM will ensure excellent customer service is provided.

Overall, SAM is responsible for maintaining maximum productivity of all facilities within the assigned territory, and will work cross-functionally to bring resources to bear to achieve that goal. The AM will report to the SVP of Sales and Account Management in this function and will work closely with the Business Development and Delivery teams.

If you’re looking to work with a fast-growing business solving big problems, and the role

sounds like a good fit, let us know!

About What You’ll Be Doing

● Maximize the book of business within your territory; meet and exceed revenue goals

● Serve as the trusted staffing/recruiting advisor and main point of contact to senior hospital / client administrators (e.g., CMO, CNO, VP HR)

● Develop strategic account plans for clients in your territory with your approach for growing revenue at those accounts

● Hold regular business reviews with executives at your clients to identify opportunities to deliver more value

● Proactively and aggressively interact with clients in-person and over the phone to update needs, secure agreements, and identify new business opportunities

● Communicate client job openings, communicate clearly with recruiters, and review candidate files to ensure great matches with open positions

● Communicate with and negotiate with internal and external clients (e.g., around contracts)

● Communicate and collaborate with DirectShifts Team members (Recruitment, Sales, Payroll/Billing, Credentialing, etc.) to ensure a great client experience

● Meet and maintain minimum activity levels that drive more business About You

● Bachelor’s degree

● Minimum 5 years of experience in healthcare sales/account management roles

● Experience and skill navigating hospitals or larger-scale businesses

● Ability to manage and maintain strategic, executive-level relationships

● Excellent communication and decision-making skills

● Great “client hands” and an ability to identify and solve problems

● Action-orientation and a self-starter; can drive and develop your own territory

● Ability to thrive in a fast-paced environment

● Willingness to be in-person to meet with clients

● Track record of success carrying and achieving quota

About Why You Should Join Us

We have raised more than $45 million from world’s leading investors such as Serent Capital, YCombinator (first investor of Airbnb, Dropbox etc), Soma Capital (owners of Sacramento Kings), and others. If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping improve healthcare in the United States by ensuring every patient has easy access to healthcare workers, this is your place. At DirectShifts, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics, no BS...just real people working on solving real problems.