Case Study

Credentialing & Provider Network Growth

How Headway Scaled a 48,000+ Provider Network by Solving the Credentialing Bottleneck

DirectShifts helped Headway rapidly expand its nationwide mental health provider network by sourcing credential-ready clinicians and accelerating insurance onboarding.

48,000+ providers

Credentialed network size

Under 48 hours

Time to present clinicians

62%

Provider conversion rate

The Challenge

Facing Pressure on Multiple Fronts

Provider shortages compounded by credentialing complexity

Provider Shortage

Severe nationwide shortage of licensed mental health providers

Credentialing Friction

Low provider willingness to navigate insurance credentialing requirements

Nationwide Scale

Need to scale a fully credentialed provider network across all 50 states and DC

Our Solution

Recruitment built around credentialing readiness

DirectShifts partnered with Headway to focus not just on recruitment volume, but on sourcing clinicians who were licensed, credential-ready, and aligned with Headway’s insurance-based care model.

Our Comprehensive Approach

DirectShifts implemented a multi-faceted strategy combining high-touch recruitment, quality assurance, and data-driven optimization to deliver consistent results.

Targeted Sourcing

Targeted recruitment of licensed, insurance-ready mental health providers

Credential Verification

CAQH and NPI verification prior to onboarding

Onboarding Momentum

Interview coordination to maintain onboarding momentum

48,000+

providers

62 percent of presented clinicians advanced through Headway’s onboarding funnel

Credential-Ready Providers

Focused sourcing of providers willing to complete insurance credentialing

CAQH Compliance

Ensured active CAQH profiles linked to NPI numbers before submission

Drop-Off Reduction

Reduced drop-off by coordinating interviews and timelines directly with providers

Impact & Results

Results & Outcomes

Credentialing-first recruitment enabled Headway to scale nationally without sacrificing quality or compliance.

Network growth

48,000+ providers delivering over 6 million hours of care

Credentialing efficiency

Clinicians presented in under 48 hours with CAQH and NPI readiness

Payor coverage

Support for 25+ insurance plans including Medicare Advantage and Medicaid

Ready to Scale Your Hiring?

Scale Your Provider Network Without Credentialing Delays

About DirectShifts

The Virtual Care Staffing Platform Built for Scale

DirectShifts enables telehealth companies to expand nationwide coverage, onboard clinicians faster, and maintain compliance at scale — all through one integrated staffing and credentialing platform.

Beyond Traditional Staffing

We go beyond conventional staffing vendors to deliver a flexible, data-driven solution built for virtual care. Our platform connects you with pre-vetted, multi-state licensed clinicians and streamlines every step from sourcing to credentialing and scheduling.

Quality-First Approach

 Every clinician is pre-screened, licensed, and credentialed before presentation.

Data-Driven Results

 Real-time reporting and analytics optimize provider availability and performance.

End-to-End Partnership

We handle sourcing, credentialing, and onboarding — so you can focus on care delivery.

Compliance First

 Full CAQH/NPI verification and Medicaid/Medicare compliance support

Speed & Scale

Deploy clinicians across all 50 states with consistent quality

Expert Support

Recruiting teams experienced in telehealth operations and remote-care workflows

Nationwide Network

Access to thousands of licensed clinicians ready for virtual assignments

Trusted by Healthcare Leaders Nationwide

500+

Healthcare Partners

50K+

Clinicians Placed

98%

Client Satisfaction

About DirectShifts

The Healthcare Staffing Platform Built for Scale

DirectShifts helps hospitals, health systems, and care centers strengthen their clinical workforce — improving coverage, reducing staffing gaps, and simplifying credentialing through a tech-enabled, partnership-driven model.

Beyond Traditional Staffing

We’re not a traditional agency — we combine technology and service to help healthcare organizations fill permanent and contract roles quickly and efficiently. Our platform is designed to meet the staffing, compliance, and credentialing needs of complex care environments.

Quality-First Approach

All clinicians are fully screened, licensed, and credentialed before placement.

Data-Driven Results

Actionable analytics on sourcing, time-to-fill, and workforce utilization.

End-to-End Partnership

From recruiting to onboarding, DirectShifts manages the full staffing lifecycle.

Compliance First

Robust verification and documentation for all payer and state requirements

Speed & Scale

Rapid placement of qualified clinicians to reduce coverage gaps

Expert Support

Dedicated recruiters with deep hospital and ambulatory staffing expertise

Nationwide Network

A broad pipeline of RNs, advanced practitioners, and physicians across specialties

Trusted by Healthcare Leaders Nationwide

500+

Healthcare Partners

50K+

Clinicians Placed

98%

Client Satisfaction

Schedule Your Demo

See How Quickly You Can Expand Your Clinician Network

Get a personalized demo showing exactly how DirectShifts can solve your specific hiring challenges and scale your clinician workforce faster.

48,000+ providers

Credentialed network size

Pre-Vetted Talent

Access quality, licensed clinicians

Nationwide Reach

Scale across all 50 states

Compliance Assured

CAQH/NPI verified candidates

Limited Time Offer

Schedule your demo this month and receive a complimentary workforce analysis showing potential hiring improvements for your organization.