The COVID-19 pandemic has brought about a swift and unprecedented shift in healthcare delivery. Clinician shortages, over-capacity, and limited access to in-person care have led to a surge in telehealth adoption and utilization. However, with increased utilization comes increased demand for qualified clinicians, which many telehealth providers need help to meet.
While traditionally operating using its in-house team of full-time healthcare providers, the company's telehealth partner faced supply challenges accelerated by significant investment and increased demand for its services.
Contra Costa Health Services is a publicly-run safety-net health system. They operate hospitals and a health insurance plan with 200,000 members in Contra Costa County, a 45-minute drive from San Francisco, California.
The healthcare company was struggling to find coverage to meet the demands of their patient census during the peak of COVID- 19 and the following months
This article examines the composition of the healthcare workforce in the future, the consequences of over-reliance
A telehealth service hired 12 Full Time Equivalent Clinicians, thus, paying 25% less than competition.