Case Study

Staffing Platform

How Headway Used a Single Platform to Scale Provider Onboarding Nationwide

Headway used the DirectShifts platform to centralize provider sourcing, onboarding coordination, and credentialing readiness while scaling across all 50 states and DC.

48,000+ providers

Managed at scale

Under 48 hours

Time to present clinicians

62%

Conversion rate through onboarding funnel

The Challenge

Facing Pressure on Multiple Fronts

Scaling a provider network required operational consistency

Workflow Gaps

Rapid growth demanded a structured, repeatable onboarding workflow

Credentialing Drop-Off

Credentialing complexity increased drop-offs without centralized tracking

Manual Friction

Manual coordination across sourcing, interviews, and compliance slowed scale

Our Solution

A centralized platform for provider onboarding operations

Headway used the DirectShifts platform to manage provider sourcing, credentialing readiness, interview coordination, and onboarding progress in one system.

Our Comprehensive Approach

DirectShifts implemented a multi-faceted strategy combining high-touch recruitment, quality assurance, and data-driven optimization to deliver consistent results.

Unified Pipeline

Centralized clinician sourcing and pipeline tracking

Credential Readiness

In-platform verification of CAQH and NPI readiness

Interview Coordination

Coordinated interview scheduling and status visibility

48,000+

providers

Platform workflows enabled a 62 percent conversion rate from presentation to next stage

End-to-End Visibility

Recruiters and onboarding teams tracked provider status across every onboarding step

Pre-Validated Credentials

Credentialing readiness was validated before providers advanced in the workflow

Faster Progression

Interview scheduling support reduced delays and provider drop-off

Impact & Results

Results & Outcomes

Platform-led workflows enabled Headway to scale provider onboarding reliably and efficiently.

Provider throughput

340 presentations per quarter with consistent flow

Onboarding progression

214 clinicians advanced per quarter with a 62 percent conversion rate

Time efficiency

Clinicians presented in under 48 hours on average

Ready to Scale Your Hiring?

Operate Provider Growth on One Platform

About DirectShifts

The Virtual Care Staffing Platform Built for Scale

DirectShifts enables telehealth companies to expand nationwide coverage, onboard clinicians faster, and maintain compliance at scale — all through one integrated staffing and credentialing platform.

Beyond Traditional Staffing

We go beyond conventional staffing vendors to deliver a flexible, data-driven solution built for virtual care. Our platform connects you with pre-vetted, multi-state licensed clinicians and streamlines every step from sourcing to credentialing and scheduling.

Quality-First Approach

 Every clinician is pre-screened, licensed, and credentialed before presentation.

Data-Driven Results

 Real-time reporting and analytics optimize provider availability and performance.

End-to-End Partnership

We handle sourcing, credentialing, and onboarding — so you can focus on care delivery.

Compliance First

 Full CAQH/NPI verification and Medicaid/Medicare compliance support

Speed & Scale

Deploy clinicians across all 50 states with consistent quality

Expert Support

Recruiting teams experienced in telehealth operations and remote-care workflows

Nationwide Network

Access to thousands of licensed clinicians ready for virtual assignments

Trusted by Healthcare Leaders Nationwide

500+

Healthcare Partners

50K+

Clinicians Placed

98%

Client Satisfaction

About DirectShifts

The Healthcare Staffing Platform Built for Scale

DirectShifts helps hospitals, health systems, and care centers strengthen their clinical workforce — improving coverage, reducing staffing gaps, and simplifying credentialing through a tech-enabled, partnership-driven model.

Beyond Traditional Staffing

We’re not a traditional agency — we combine technology and service to help healthcare organizations fill permanent and contract roles quickly and efficiently. Our platform is designed to meet the staffing, compliance, and credentialing needs of complex care environments.

Quality-First Approach

All clinicians are fully screened, licensed, and credentialed before placement.

Data-Driven Results

Actionable analytics on sourcing, time-to-fill, and workforce utilization.

End-to-End Partnership

From recruiting to onboarding, DirectShifts manages the full staffing lifecycle.

Compliance First

Robust verification and documentation for all payer and state requirements

Speed & Scale

Rapid placement of qualified clinicians to reduce coverage gaps

Expert Support

Dedicated recruiters with deep hospital and ambulatory staffing expertise

Nationwide Network

A broad pipeline of RNs, advanced practitioners, and physicians across specialties

Trusted by Healthcare Leaders Nationwide

500+

Healthcare Partners

50K+

Clinicians Placed

98%

Client Satisfaction

Schedule Your Demo

See How Quickly You Can Expand Your Clinician Network

Get a personalized demo showing exactly how DirectShifts can solve your specific hiring challenges and scale your clinician workforce faster.

48,000+ providers

Managed at scale

Pre-Vetted Talent

Access quality, licensed clinicians

Nationwide Reach

Scale across all 50 states

Compliance Assured

CAQH/NPI verified candidates

Limited Time Offer

Schedule your demo this month and receive a complimentary workforce analysis showing potential hiring improvements for your organization.