Case Study

Staffing Platform

How Included Health Used a Staffing Platform to Scale Clinician Hiring Across All 50 States

Included Health used the DirectShifts platform to manage high-volume clinician hiring with strict requirements, enabling nationwide scale while meeting quarterly hiring targets.

50 states

Nationwide clinician coverage

44 clinicians

Onboarded in one quarter

45%

Of quarterly hiring requirements met

The Challenge

Facing Pressure on Multiple Fronts

Scaling hiring required operational precision, not just volume

Strict Mandates

Strict hiring mandates significantly narrowed the eligible clinician pool

Compensation Constraints

Low market pay rates reduced candidate responsiveness without targeted outreach

Nationwide Coordination

Nationwide hiring across all 50 states required centralized coordination and tracking

Our Solution

A centralized platform to operate high-constraint hiring at scale

Included Health used the DirectShifts platform to manage clinician sourcing, qualification tracking, and onboarding coordination under strict licensing and experience requirements.

Our Comprehensive Approach

DirectShifts implemented a multi-faceted strategy combining high-touch recruitment, quality assurance, and data-driven optimization to deliver consistent results.

Unified Pipeline

Centralized clinician pipeline management across all states

Requirement Matching

Structured qualification tracking against role requirements

Repeatable Workflows

Consistent workflows to support high-volume quarterly hiring goals

50

states

Platform workflows supported one of the strongest recruitment quarters to date

Requirement Tracking

Recruitment teams tracked licensure, education, and experience requirements directly within the platform

Pipeline Visibility

Candidate status visibility helped manage withdrawals and interview rejections proactively

Team Extension

Platform usage enabled the team to operate as an extension of Included Health’s internal recruiters

Impact & Results

Results & Outcomes

Platform-led coordination enabled consistent hiring performance despite strict constraints.

Quarterly hiring impact

44 clinicians onboarded in Q3, contributing to 45% of requirements

Sustained performance

13 clinicians onboarded in Q2, contributing to 20% of requirements

Operational efficiency

Improved speed and consistency across identification, presentation, and onboarding

Ready to Scale Your Hiring?

Operate Nationwide Hiring on One Platform

About DirectShifts

The Virtual Care Staffing Platform Built for Scale

DirectShifts enables telehealth companies to expand nationwide coverage, onboard clinicians faster, and maintain compliance at scale — all through one integrated staffing and credentialing platform.

Beyond Traditional Staffing

We go beyond conventional staffing vendors to deliver a flexible, data-driven solution built for virtual care. Our platform connects you with pre-vetted, multi-state licensed clinicians and streamlines every step from sourcing to credentialing and scheduling.

Quality-First Approach

 Every clinician is pre-screened, licensed, and credentialed before presentation.

Data-Driven Results

 Real-time reporting and analytics optimize provider availability and performance.

End-to-End Partnership

We handle sourcing, credentialing, and onboarding — so you can focus on care delivery.

Compliance First

 Full CAQH/NPI verification and Medicaid/Medicare compliance support

Speed & Scale

Deploy clinicians across all 50 states with consistent quality

Expert Support

Recruiting teams experienced in telehealth operations and remote-care workflows

Nationwide Network

Access to thousands of licensed clinicians ready for virtual assignments

Trusted by Healthcare Leaders Nationwide

500+

Healthcare Partners

50K+

Clinicians Placed

98%

Client Satisfaction

About DirectShifts

The Healthcare Staffing Platform Built for Scale

DirectShifts helps hospitals, health systems, and care centers strengthen their clinical workforce — improving coverage, reducing staffing gaps, and simplifying credentialing through a tech-enabled, partnership-driven model.

Beyond Traditional Staffing

We’re not a traditional agency — we combine technology and service to help healthcare organizations fill permanent and contract roles quickly and efficiently. Our platform is designed to meet the staffing, compliance, and credentialing needs of complex care environments.

Quality-First Approach

All clinicians are fully screened, licensed, and credentialed before placement.

Data-Driven Results

Actionable analytics on sourcing, time-to-fill, and workforce utilization.

End-to-End Partnership

From recruiting to onboarding, DirectShifts manages the full staffing lifecycle.

Compliance First

Robust verification and documentation for all payer and state requirements

Speed & Scale

Rapid placement of qualified clinicians to reduce coverage gaps

Expert Support

Dedicated recruiters with deep hospital and ambulatory staffing expertise

Nationwide Network

A broad pipeline of RNs, advanced practitioners, and physicians across specialties

Trusted by Healthcare Leaders Nationwide

500+

Healthcare Partners

50K+

Clinicians Placed

98%

Client Satisfaction

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See How Quickly You Can Expand Your Clinician Network

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50 states

Nationwide clinician coverage

Pre-Vetted Talent

Access quality, licensed clinicians

Nationwide Reach

Scale across all 50 states

Compliance Assured

CAQH/NPI verified candidates

Limited Time Offer

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