The U.S. healthcare system is grappling with a clinician shortage that impacts access, patient outcomes, and telehealth growth. According to AMA, the country could face a shortage of over 120,000 physicians by 2030, with primary care and behavioral health specialties hit hardest.

Telehealth is no longer a niche service—it’s a core component of healthcare delivery. As of 2025, telehealth utilization remains significantly above pre-pandemic levels, with McKinsey reporting that 40–50% of outpatient visits could be virtual within the next few years.

Even experienced telehealth employers make staffing mistakes that can cost time, money, and patient satisfaction. Understanding common pitfalls and how to avoid them is key to building a scalable and efficient telehealth workforce.

An important part of healthcare is how it's delivered digitally. This makes it easier for healthcare workers to access medical records, make payments, report issues and do other tasks in their day-to-day jobs. But digital is not just limited to information technology. Healthcare professionals must also be able to use digital tools within their organizations as well as learn more about patient education and management using technology.