The Centers for Medicare & Medicaid Services (CMS) has updated telehealth reimbursement policies, permanently extending some of the temporary flexibilities introduced during COVID-19.

Telehealth growth has accelerated, but staffing remains one of the biggest investments for healthcare employers. Understanding the ROI of telehealth staffing—from cost savings to improved patient outcomes—is critical for sustainable growth.

Recruiting top clinicians is one of the biggest challenges for telehealth employers. According to Becker’s Hospital Review, demand for telehealth professionals has skyrocketed post-pandemic, yet finding licensed, experienced, and reliable clinicians remains difficult.

Burnout among telehealth clinicians is a growing concern. According to NEJM Catalyst, telehealth providers face unique stressors, including high patient volume, extended screen time, and administrative overload.

Artificial intelligence (AI) is rapidly changing healthcare staffing, and telehealth is at the forefront of this transformation.

For telehealth employers, the biggest growth constraint is often not technology or patient demand—it’s licensing. Clinicians can only provide care in states where they are licensed.