CASE STUDY
Mental Health / Telehealth
The world's largest online therapy platform needed to keep pace with surging user demand. DirectShifts delivered a consistent, high-volume direct placement pipeline, averaging 15 to 16 licensed therapist hires every month.
Therapists placed across 2025 and Q1 2026
Average hires per month in 2025
Hires in Q1 2026 alone
BetterHelp serves over 400,000 paying users and operates at over $1 billion in annual revenue. With demand for online therapy continuing to climb, the platform faced one persistent bottleneck: hiring enough licensed, credentialed therapists fast enough to match it.
The licensed mental health workforce is scarce. Only about 15% of therapists who apply to BetterHelp are accepted. Finding the right candidates at volume, vetting them, and converting them quickly required a partner who understood that funnel deeply.
DirectShifts deployed a dedicated direct placement recruitment program, structured around a per-hire fee model that aligned incentives with BetterHelp's actual hiring outcomes. No retainers. No bloated agency overhead. Just qualified, licensed therapists delivered into the client's pipeline consistently.
DirectShifts enables telehealth companies to expand nationwide coverage, onboard clinicians faster, and maintain compliance at scale — all through one integrated staffing and credentialing platform.
We go beyond conventional staffing vendors to deliver a flexible, data-driven solution built for virtual care. Our platform connects you with pre-vetted, multi-state licensed clinicians and streamlines every step from sourcing to credentialing and scheduling.
Every clinician is pre-screened, licensed, and credentialed before presentation.
Real-time reporting and analytics optimize provider availability and performance.
We handle sourcing, credentialing, and onboarding — so you can focus on care delivery.
Full CAQH/NPI verification and Medicaid/Medicare compliance support
Deploy clinicians across all 50 states with consistent quality
Recruiting teams experienced in telehealth operations and remote-care workflows
Access to thousands of licensed clinicians ready for virtual assignments
Healthcare Partners
Clinicians Placed
Client Satisfaction
DirectShifts helps hospitals, health systems, and care centers strengthen their clinical workforce — improving coverage, reducing staffing gaps, and simplifying credentialing through a tech-enabled, partnership-driven model.
We’re not a traditional agency — we combine technology and service to help healthcare organizations fill permanent and contract roles quickly and efficiently. Our platform is designed to meet the staffing, compliance, and credentialing needs of complex care environments.
All clinicians are fully screened, licensed, and credentialed before placement.
Actionable analytics on sourcing, time-to-fill, and workforce utilization.
From recruiting to onboarding, DirectShifts manages the full staffing lifecycle.
Robust verification and documentation for all payer and state requirements
Rapid placement of qualified clinicians to reduce coverage gaps
Dedicated recruiters with deep hospital and ambulatory staffing expertise
A broad pipeline of RNs, advanced practitioners, and physicians across specialties
Healthcare Partners
Clinicians Placed
Client Satisfaction
Get a personalized demo showing exactly how DirectShifts can solve your specific hiring challenges and scale your clinician workforce faster.
Therapists placed across 2025 and Q1 2026
Access quality, licensed clinicians
Scale across all 50 states
CAQH/NPI verified candidates
Schedule your demo this month and receive a complimentary workforce analysis showing potential hiring improvements for your organization.
